Numéro de téléphone de la Hotline Microsoft : 0 800 91 52 74 (appel gratuit à partir d'un fixe)Liste des codes d'erreur XBOX 360
THIS ERROR CODE GUIDE IS IN NO WAY OFFICIAL NOR DO WE MAKE ANY CLAIMS TO IT'S ACCURACY. 100% of the info here was discovered by Scene Members through trial and error, a lot of the information is probably incorrect, but it is our best guess. If you discover something that is incorrect or not included please PM twistedsymphony to update the guide. Neither Xbox-Scene, twistedsymphony, nor any of the guide contributers take responsibility for any actions you might take as a result of reading this guide.
--==ERROR Codes==--
If there is a problem with the Xbox360 The LEDs in the ring of light will flash in a particular pattern. The pattern itself leads some insight to the problem. Certain patterns will lead to numbered error codes which will provide further insight to the problem. The numbered error codes are described below their corrosponding LED code.
After reading this guide if you'd like to discuss the problems you're experiencing with others you can do so in the following thread:
http://forums.xbox-scene.com/index.php?showtopic=462099these are the codes we know so far...
Please contribute if you know of new codes that are not part of this list.
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Sections 1, 2, 3, and 4 are flashing red
- The AV cable cannot be detected
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THINGS TO TRY
1. Make sure that the AV cable is correctly connected to the Xbox 360 console.
2. Disconnect the AV cable from the Xbox 360 console, and then reconnect the AV cable to the Xbox 360 console.
3. If the four flashing red lights continue to flash, try wiping the metal area of the AV pack with a dry cloth. The metal area is the end that plugs into the console. Wipe the metal area thoroughly, and then try the AV Pack again.
4. If the AV cable is correctly connected but the four red lights are still flashing, substitute a different AV cable if you have one available.
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Sections 1, 3, and 4 are flashing red
- General Hardware Failure
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Check out this tutorial! If you are getting the 3 Red Light Fix (AKA Three Red Lights of Death, 3RLOD, Red Ring of Death, X-Clamp Fix) This link has the information you need!!
Check the secondary Error Code per the instructions in the section below
THINGS TO TRY
1. Try restarting the console.
2. If restarting the console does not resolve the behavior, follow these steps:
* Turn the console off.
* Unplug all the power and AV cables from the console.
* Unplug the power cord from the wall socket.
* Firmly reconnect all the cables.
* Turn on the console.
3. If these steps do not resolve the behavior, turn the console off, remove the hard drive, and then turn on the console. If the 3x Red LED error light is no longer displayed, turn the console off, re-attach the hard drive, and then turn on the console.
4. Also examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red.
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Sections 1, and 3 are flashing red
- Overheating
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Alternativly Overheating can be cause by the console locking up or "freezing" after a set amount of time. Lockups that occur at a specific point in a game are generally problems with the game itself and not caused by overheating.
THINGS TO TRY
1. Let the Xbox 360 console cool.
Note You may have to wait several hours for the console to cool enough. Do not turn on the console when the console is hot.
2. Verify that the console has sufficient ventilation and that the fan is operating. For more information about ventilation, see the "More Information" section.
PREVENTION SUGGESTIONS
To try to prevent this problem, use the following precautions:
* Do not block any ventilation openings on the Xbox 360 console.
* Do not put the Xbox 360 console on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
* Do not put the Xbox 360 console in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well-ventilated.
* Do not put the Xbox 360 console near any heat source, such as a radiator, a heat register, a stove, or an amplifier.
DO NOT EVER PUT YOUR CONSOLE IN THE FREEZER OR OUT IN COLD WEATHER
Some people think that doing this might help "fix" an overheating console, in fact doing so could cause even bigger problems. Electronic devices like your console are made to function at and around room temperature, extreme cold temperatures can often cause just as many problems as extreme warm temperatures (such as overheating). Also if the console is located in a dramatically cold area while running, the difference in temperature between the hot console and cold air can create condensation which in turn will short out your console making the situation far worse. Condensation will happen more quickly if your console is overheating due to the greater difference in temperature. In short... DON'T DO IT.
A more agressive Solution to overheating is to improve the cooling system of the console. The best solution is to replace the thermal compound. If you attempt this you do so at your own risk. If you're console is still underwaranty it is recomended that you contact MS for a replacement before attempting to fix it yourself.
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Section 4 is flashing red
- Hardware Failure
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The Specific Type of hardware failure can be determined by the error code displayed on the screen.
If the screen is blank or you would like additional information follow the instructions for determining the secondary error code in the section below
E45: Unknown (possibly dashboard update related)
E64: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc.
E65: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc. This can also be caused by the tray not being fully closed on boot.
E66: DVD Drive Error: DVD model, or version does not match that of the version expected by the dashboard. OR the firmware version on the drive is older then the firmware version expected by the dashboard. Make sure the DVD drive is of the same version originally included with the console and that it is using either the original firmware included with the console or newer.
E67: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it
E68: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it, This can also be caused by a Hard Drive Eprom Error. Some also believe this might be caused by a problem with the fans.
E69: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it
E71: possibly a dashboard update error, Check below in the "Console Reset Codes" for instructions. If that does not work there is no other solution and the console must be sent back to MS for repair.
E72: (not yet known)
E73: General Hardware Error: Ethernet port... this error is caused by a problem with the Ethernet port.
E74: AV cable error... There is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.
E76: (not yet known)
E79: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it
